Below are the most common D2L issues reported by students.

Can’t see your course?

Step-by-step guide

  • Please note that it can take up to 24 hours after registration for a D2L course to become available to students. If it has been 24 hours and you still cannot see your course, please contact your instructor.
  • Before you can access your D2L courses, your instructor must activate them. If you cannot see your D2L courses, contact your instructor first.

Need Help With a Specific Course?

  • Always contact your instructor first with issues regarding a specific course, for example:
    • You cannot see your course (please remember that courses are not available to students until the first day of the semester and/or up to 24 hours after registration)
    • Course content
    • Due dates
    • Availability of grades
    • Quizzes
    • Assignments

Having Login or Technical Problems?

You can access your D2L courses by logging in to the myLangara portal.If the myLangara portal is inaccessible you can access D2L directly at https://d2l.langara.bc.ca, using your Computer User ID and password. (If you don’t know your on-campus, Computer User ID, click here on this link for instructions on looking it up.)

For all urgent student technical issues contact the the IT Helpdesk immediately.

Can't see video/audio in D2L?

Security settings in internet browsers such as Chrome, Firefox and Internet Explorer may note allow media display within D2L courses, iWeb and CourseWeb sites. Here are some suggestions to help resolve problems:

In Google Chrome:

If content will not display, look for a small shield icon on the right side of the address bar. Click that shield and then select “Load unsafe script” to display the content.

Chrome security warning

In Mozilla Firefox:

If content will not display, look for a small shield icon on the left side of the address bar. Click that shield, select the more actions arrow, and then select “Disable Protection on this page” to display the content.

Firefox security warning

In Internet Explorer:

If content will not display, a pop-up window asking if you want to view only the content that was delivered securely may appear. In this instance you would select NO in order to display the content.

Internet Explorer security warning

If content will not display and you are not presented with a pop-up window, look for a security message either at the top or bottom of the webpage and select whatever option is presented allowing the content to display.


In Safari:

Generally, Safari will not prevent content from displaying.