Student FAQ’s

Step-by-step guide 

  • Please note that it can take up to 24 hours after registration for a Brightspace course to become available to students. If it has been 24 hours and you still cannot see your course, please contact your instructor. 
  • Before you can access your Brightspace courses, your instructor must activate them. If you cannot see your Brightspace courses, contact your instructor first.  

Find out more here: 

Online learning basic technical skills include the ability to:  

  • create new documents 
  • use a word processing program  
  • navigate the Internet 
  • download software 

If you lack basic computer skills, you may want to find an online tutorial 

  There are a few things you can do to get ready to learn online from home: 

  • Create a good study environment – you need a dedicated quiet space to work 
  • Read your course outline carefully for information about learning outcomes, major assignments, and class schedule. 

Your instructor will give you a course outline at the beginning of the class. Your course outline will include  

  • a brief description of the course and the learning outcomes. The learning outcomes are statements that tell you what you are expected to be able to do by the end of the course. 
  • The grading system and marking scheme are also in the course outline. The grading system tells you how much each assignment, presentation, quiz, and exam are worth.  

Every course will be different, so it is very important that you read your course outline and communicate with your instructor if you have questions or concerns.  

  • Online courses typically have an asynchronous, or self-paced, portion; students’ complete coursework on their own time but still need to meet a weekly deadline.  
  • Some online classes may also have a synchronous component, where students view live lectures online and sometimes participate in discussions through videoconferencing (Zoom).  

Your instructor will usually communicate with you through: 

  • Email  
  • Brightspace course announcements 
  • Brightspace discussion posts 

Your instructor may hold office hours through: 

  • Zoom  
  • Brightspace discussion posts 
  • telephone 

Meeting classmates and making friends online will make your learning experience and your semester much more enjoyable. Here are some suggestions on how to do that: 

  • Introduce yourself and participate in online discussions 
  • Join or create a study group 
  • Join or create a virtual club 
  • Volunteer remotely 
  • Connect on social media 
  • Visit to find out more about virtual clubs and volunteering 

The approach to online learning will vary depending on the course. If you are required to do group work for your course, consider the following tips: 

  • Establish connections early with your group members 
  • Establish each person’s role(s) in the team 
  • Decide how you will communicate: Zoom, discussion forums, email 

Check out the links below to get virtual help throughout your semester